Terms & Conditions
This document sets out the terms and conditions that apply to any use by any individual or organisation of information, advice or content provided by Anspear or by a representative of Anspear including but not limited to Anspear’s websites, and to products and services including courses created or recommended by Anspear.
Upon your ordering or receipt of any information, advice or content provided or recommended by Anspear or by a representative of Anspear, or upon your use of any Anspear website, you are deemed to have read, accepted and agreed to abide by these conditions.
Ordering products and services
When placing an order, registering on a course or otherwise providing Anspear with information in order for them to provide you with a product or service, you must provide accurate and complete information. No order or other information submitted by you shall be deemed to be received by Anspear unless and until this can be confirmed by Anspear or by an authorised representative of Anspear.
Confirmation of receipt of an order or other information, or any email, telephone or verbal correspondence from Anspear or from a representative of Anspear does not constitute an order confirmation or acceptance from Anspear. Acceptance of your order will take place upon despatch to you of the product or service ordered unless we have notified you that we do not accept your order or you have given Anspear adequate notice of your wish to cancel the order. ‘Despatch’ means making a product or service accessible to you, including but not limited to sending you a printed publication, sending a download link, or providing you with passwords or other access codes so that you may access a product or service provided on the internet. Prices are reviewed periodically by Anspear. The price charged to you for a product or service that you have ordered will be the price that is current when the order is processed by Anspear or the price that was current when Anspear received your order, at Anspear’s discretion. Products or services may be provided free of charge or at a discount at Anspear’s discretion. Products or services provided in a digital format may be subject to VAT charges in addition to the quoted prices. Quoted prices will normally but not necessarily include postage and packing for UK destinations.
We may take payment from you for your order at the time we receive your order or when your order is processed by us or after the product or service has been despatched to you. Anspear may send you an invoice when we despatch your product or service. An invoice must be paid by you within 30 days of you receiving the invoice. If you fail to make any payment on the due date then, without prejudice to any other right or remedy available to Anspear, Anspear shall be entitled to cancel the order and recall the product or service or suspend any further deliveries to you or appropriate any payment made by you to Anspear for other products or services.
Products or services are subject to availability. In the event that we are unable to supply a product or service, we will inform you of this as soon as possible. A full refund or credit note will be given where you have already paid for the product or service.
Anspear shall not be liable for any delay or failure to deliver products or services or otherwise perform any obligation to you if the delay or failure is wholly or partly caused whether directly or indirectly by circumstances beyond Anspear’s reasonable control. Anspear has a policy of pre-publication marketing. Anspear does not guarantee any estimated publication or delivery date.
Anspear may despatch separately products or services that form part of a single order from you. Where a single order is despatched in such instalments, each despatch shall thenceforth constitute a separate order. Failure by Anspear to deliver any one or more of the instalments (ie any part of the original order) shall therefore not entitle you to treat the original order as a whole as repudiated.
Ownership of a product or service shall not pass to you until payment has been received for the product or service by Anspear, except at Anspear’s discretion.
Risk of loss and damage of products or services including password or other access codes passes to you on the date when the product, service or access code is delivered or on the date of first attempted delivery by us.
You have fourteen days from receipt of a product or service to return the product or service to us and receive a refund of any related payment. Anspear reserves the right not to provide a refund if the product or service is not returned in full, is not removed from all of your systems or if any copies are kept by you, or if the product or service has in any way been damaged or otherwise rendered unusable by you.
All product or service marketing or advertising text, drawings, illustrations, imagery or any other product or service literature must be regarded as approximations only; they do not constitute a guarantee of what will or what will not be provided as part of a product or service. Anspear reserves the right to make any changes in the specification or estimated contents or estimated publication date of a product or service at any time and without notice.
Anspear may provide you with sample materials, demonstration copies or passwords or other access codes to enable you to evaluate a product or service before purchase. Material provided by Anspear for evaluation purposes must not be reproduced or distributed in any form whatsoever, or modified, or used with any other individuals or for any other purpose, except for the purposes of evaluation within a timescale as determined by Anspear, without the express written permission of Anspear. Infringement of Anspear’s copyright in such a manner will result in the school or the individual who requested the evaluation material being required to purchase the relevant material.
Subscription products and services
Anspear may offer some products or services on a subscription basis. Subscription will be for one year which normally runs from 1st September to 31st August (“the Subscription Year”). At the end of each Subscription Year, subscription will be automatically terminated unless Anspear has received payment for another Subscription Year or unless Anspear chooses to continue the subscription. Subscription Years do not need to be continuous.
Subscription is not transferable. Your account and password are personal to you and may not be used by anyone else. You agree not to do anything which would assist anyone who has not subscribed to access a subscription product or service. You agree to inform Anspear by email at email@example.com at the earliest opportunity if you lose or misplace your password or have reason to believe that your password is being used by another person. You are responsible for all uses of your account or password whether authorised by you or not.
Anspear reserves the right to cancel your subscription at any time without notice. Refunds may be given at Anspear’s discretion.
Information, advice and content provided by Anspear
Information, advice or other content provided by Anspear, or by a representative of Anspear, including but not limited to Anspear’s websites, and to products, services and courses created or recommended by Anspear constitutes a suggested approach only. Anspear cannot guarantee that such information, advice or other content is up-to-date, accurate or complete; it is the user’s responsibility to ensure that the information, advice or other content is suitable for their purposes and is used appropriately in the context of the purchasing organisation.
Anspear’s websites and the products, services and courses created or recommended by Anspear including any accompanying documentation are provided on an ‘as is’, ‘with all faults’ basis. Anspear cannot guarantee the availability, performance, suitability, fitness for purpose, or freedom from viruses of any Anspear website or any product, service or course. You are recommended to take all appropriate safeguards before downloading information from or using any Anspear website or any product, service or course.
In accessing any Anspear website or any product, service or course created or recommended by Anspear, you agree not to use the website, product, service or course in such a way that disrupts, interferes with or restricts its use by other users. You agree not to upload, display or transmit any materials through the website, product, service or course which are false, offensive, defamatory, threatening, obscene, unlawful or which infringe the rights of any other person anywhere in the world. You agree not to reverse engineer, decompile, copy or adapt any software or other code or scripts forming part of the website, product, service or course or attempt to transmit to or via the website, product, service or course any information that contains a virus, worm, trojan horse or other harmful or disruptive component. You agree not to change, modify, delete, interfere with or misuse data contained on the website, product, service or course or entered by or relating to any user of the website, product, service or course.
Anspear has a policy of continual development, and reserves the right to add features, delete features or amend features, and vary the content of or the way in which any Anspear website or any product, service or course operates at any time without notice.
Anspear does not guarantee that links to other websites on Anspear’s websites or in any product, service or course are up-to-date or accurate. Anspear is in no way responsible for the content of linked websites or for any contact or dealings you may have with the operators of linked websites.
Anspear does not accept any liability for any error or omission. Anspear does not accept any liability for your inability to access or use any Anspear website or any product, service or course. In no event will Anspear or its developers, officers, employees or affiliates be liable to you for any consequential, incidental or direct damages arising out of the use or inability to use any Anspear website or any product, service or course, even if Anspear or an authorised representative has been advised of the possibility of such damages.
Use of information, advice or other content provided by Anspear is at your own risk. Anspear and its partners and contributors cannot be held in any way responsible for any actions taken by any party or any inaction or any consequences that may arise following use of information, advice or other content provided by Anspear.
All material provided by Anspear, on Anspear’s websites or in Anspear’s products, services and courses is (unless otherwise stated) copyright Anspear. Anspear, and where appropriate other copyright holders, retain and exercise their copyright on all materials provided by Anspear, on Anspear’s websites or in Anspear’s products, services and courses.
You agree to abide by the specific licences of any product or service created or recommended by Anspear that you use. Material provided by Anspear must not be reproduced or distributed in any other form, or modified, or used with any other individuals or for any other purpose, except as allowed by the specific licence pertaining to it without the express written permission of Anspear. You may not make material provided by Anspear directly or indirectly available to any individual who is not covered by the specific licence pertaining to it, for example by placing it on your website or extranet without suitable password protection.
These terms and conditions shall be governed and construed in accordance with the laws of England and Wales.
In the event that a foreign country’s law may not be fully complied with, Anspear shall be deemed not to be directing information, advice or other content to that particular country.